Transforming customer escalation strategies at TMF group through a customized Leadership Program
AntWalk partnered with TMF Group to amplify their strategic expertise in Customer Escalation Resolution over an immersive 3-month leadership training program encompassing 6 impactful sessions, we meticulously refined 6 critical competencies, and propelled TMF towards unprecedented levels of excellence and effectiveness.
The Business Objective
Building a more effective team with enhanced communication & Project Management skills. The program was designed to enhance two key areas – communication and project management skills.
- Enhance Communication Skills: Improve written and verbal communication skills for clarity and professionalism. Develop confident and credible leadership through effective body language.
- Refine Project Management Skills: Efficient planning and execution of projects. Manage customer escalations with professionalism and empathy.
How AntWalk Helped
Conducted pre- and post-training assessments to gauge proficiency levels.
In-class discussions and hands-on activities for better understanding.
Real-time projects for practical application of learning.
Townhall presentations for learners to showcase their implementation to experts.
AntWalk implemented a multi-faceted approach to ensure effective learning and practical application for the TMF Young Leadership Program:
- Pre- and Post-Training Assessments: Conducted to gauge proficiency levels and track progress.
- Interactive Learning Sessions: In-class discussions and hands-on activities for better understanding.
- Real-Time Projects: Provided opportunities for practical application of learning.
- Townhall Presentations: Enabled learners to showcase their implementation to experts, fostering confidence and reinforcing knowledge.
- These strategies collectively enhanced the learning experience and ensured that participants could apply their new skills in real-world scenarios.
84%
Of the learners would recommend the program
100%
Of learner’s praise content coverage
100%
Attendance and unmatched engagement
Impact
- Improved clarity and professionalism in interactions.
- Motivated participants displaying leadership qualities.
- Stronger teamwork and application of learned skills in daily work.
- The ARCH score of learners grew from 71% to 86 %.
"The sessions have been very helpful, and I will adopt the learning and insights in my daily working life which will give more confidence."
- Manjunath H
