Cloud4c Empowers Customer Success Teams with AntWalk’s Customer Success Excellence Program

The Business Objective

Cloud4C was driven with the aim of empowering its customer success teams with skills to thrive in the competitive landscape of the industry. The focus was on:

How AntWalk Helped

20+ Live Cohort Classes

Contextualised Curriculum Across 6 Competencies

8 Handpicked Industry Experts from IT/ITES and other leading brands

Application-Oriented Program Through 10+ Hands-On Activities

Cloud4C and AntWalk partnered to deliver tailored learning experiences, equipping employees with critical thinking mindset, product positioning, strategic account planning, teamwork, and stakeholder engagement skills. This collaboration resulted in accelerated success and remarkable growth. AntWalk’s customer success excellence program ensured a transformational learning journey, encompassing the following elements:

It was a well-balanced program with the correct mix of subject matter experts. The sessions were quite engaging and our perspective toward customer success has changed for good. Kudos to everyone.

~ Jai Prakash Nethala, AVP Customer Success at Cloud4C

Impact

The program had a profound impact on the team, resulting in:

Thanks to AntWalk for delivering a customized program to suit our business needs and enhance the knowledge of the Customer Engagement Team. I have seen this as one of the best programs delivered, AntWalk took extra efforts to get the right mix of Subject Matter Experts.

~ A Srini Reddy, Sr. Vice President – Head Global Customer Engagement at Cloud4C

Get ready with AntWalk – Crafting human capabilities

Why AntWalk

Why AntWalk

Discover why AntWalk is the perfect partner for designing, assessing and building the capabilities of your organization

Business Capability Platform

Learn about the potential of business capability platform and you can it leverage to gain a competitive advantage

Success Stories

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About us

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Financial Services

We cater to Banks, NBFCs, Insurance, FinTechs and Wealth Management

Technology/ IT Services

We cater to IT Services, Enterprise SaaS, FinTech, Global Capability Center, Cybersecurity

Manufacturing

We cater to Cement & Material Building​, Metal and Mining, Textile and RMG

Design - Use Capability Frameworks

Key roles and capability benchmarks customized for the organization

Measure - Assess to get CMI Score

Assess capabilities of your workforce against global benchmark

Build - Learning & Analytics

Focus learning interventions based on strategic priorities and get detailed learner progress analytics

Business Capability Platform vs HRMS

How is AntWalk’s Business Capability Platform different from your HRMS solution

Business Capability Platform vs LMS/LXP

How is AntWalk’s Business Capability Platform different from your LMS/LXP

Employee Onboarding 

Track progress of your new hires and analyse their time to productivity

Accelerated Productivity

Analyse whether your talent is slowing you down or is a productivity powerhouse

Succession Planning 

Identify and develop future leaders to ensure organizational continuity

Learning Need Analysis  

Identify and prioritize learning needs based on individual and organizational goals

Hiring Assessment

Conduct capability focused hiring assessments that ensures you find the best fit.

Internal Mobility

Facilitate movement within the organization based on capabilities

Digital Transformation

Identify if your workforce has the necessary capabilities to navigate through digital transformation

Emotional Health

Identify and prioritize learning needs based on individual and organizational goals

Power Skills

Assess your talent on necessary power skills like critical thinking, decision making, communication, etc.

Knowledge Partners

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Content Partners

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Integration Partners

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Podcasts - The Human Quotient

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Blogs

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